We ship your order with EMS or TNT(www.tnt.com), DHL.Delivery times are between 5-10 days to all major destinations. But sometimes will delay by bad weather/security/customs.,etc,so maybe it is 14-20 ,during shopping season maybe more days.if more than 30 days not received product, please contact with us,we will do reship it for you.
We do not accep return product after you received it just because "I do not need /I do not know how to use it.".
The guarantee is, you will recive product as promised(only USA,France,UK guaranteed), and for some country/area because so many customs problem, we do not guarantee it,if customs problem, no reship,no reund.
Please double check your address/phone number is avalible before you place the order, we do not hold the lost because our customers supply wrong info.
Notice: for customs easy, we use other product name on shipping paper and remove lables before ship. and maybe the product looked not exactly same as it shows in our website,because sometimes we change th packing.
Major Countries supporting EMS tracking